ProServ ServiceNow Configuration
1. Service Description
The ProServ ServiceNow Configuration package is the premier choice for organizations looking to integrate their ServiceNow instance with CoreView, creating a powerful synergy between IT management tools. This integration is not just about connecting two platforms; it's about streamlining processes such as incident management and service requests, enhancing workflow automation to improve efficiency and reduce manual effort, and providing tailored configurations that fit seamlessly into existing IT service processes. With full support and consulting services, this package facilitates the setup of a bidirectional connection between ServiceNow and CoreView, allowing for streamlined workflows and enhanced automation across IT management and service processes. It is designed for organizations that demand the most efficient, customized, and integrated IT service management solutions.
2. Approach
Our approach to configuring the ServiceNow integration is comprehensive and tailored to meet the specific needs of your organization.
We start by configuring the CoreView-ServiceNow integration to enable data and process synchronization between the two platforms, ensuring a seamless flow of information. Recognizing the importance of collaboration, we work closely with your team to configure and customize the ServiceNow instance to precisely match your operational needs.
This includes leveraging the integration to automate key IT service tasks such as incident management, user provisioning, and service requests, thereby enhancing operational efficiency and ensuring that your IT service management processes run smoothly and effectively. Furthermore, we provide custom configuration by tailoring the setup to your specific ServiceNow workflows, ensuring that the integration not only fits into your existing processes but also optimizes them for better performance and usability.
3. Deliverables
Upon completion, clients will receive:
- Integration Design Document
- ServiceNow Integration Documentation
4. Duration and Timeline
The project will be structured as follows, in circa 2 weeks:
Phase 1
Initial consultation and setup of the bidirectional connection. This phase will go through the technical requirements for the solution, including the creation of an OAUTH token in ServiceNow, enabling the features for connection for the CoreView tenant, and feeding the CoreView redirect URL to the serviceNow OAUTH client.
Phase 2
Configuration of ServiceNow workflows and customization based on client needs. This phase will ensure that the communication between CoreView and ServiceNow is working as intended, and the customization for the communication is established and rolled out.
Phase 3
Testing, validation, and handover with training. The final phase encompasses comprehensive testing and validation of the implemented solution, followed by a structured handover process. This includes providing training to relevant stakeholders within your organization. Expected to last between 1 to 2 weeks, this phase is crucial for ensuring that the ServiceNow integration is functioning as intended and that your team is equipped to leverage its capabilities fully.
5. CoreView Resources
Your project will be supported by a dedicated team of CoreView professionals, including:
- Technical Account Managers: Our TAMs are highly specialized technical experts with extensive certifications and in-depth knowledge of the CoreView platform. They are focused on guiding the adoption process and ensuring that you effectively use the product to its full potential. They provide continuous technical support throughout and post-implementation, ensuring optimal system performance, rapid issue resolution, and proactive monitoring to prevent potential disruptions.
- Project Manager: Manages the entire project, coordinating resources, timelines, and deliverables to ensure successful implementation.
- Solution Implementation Consultant: Our SIs are highly specialized technical professionals with extensive certifications and expertise. They are responsible for customizing, configuring, and deploying the solution to align with your specific requirements. Their deep knowledge ensures that the solution adheres to industry best practices and optimizes system performance, providing you with a robust and efficient setup.
- Customer Success Manager: Ensures the client achieves their goals with the implemented solution, driving adoption and long-term satisfaction.