This how‑to will guide you through generating a HAR file and Console logs with CoreView in Chrome, Firefox, and Microsoft Edge.
With which browser do you need to generate the HAR file?
To generate a HAR file in Chrome
- Navigate to the URL where the issue is occurring.
- Right-click anywhere on the page and select “Inspect”. The developer tools will open either at the bottom or the right side of your browser.
Inspect the page - Now, click on the “Network” tab and select the “Preserve log” checkbox.
- Click on the record button. Then, force a refresh of the page or click on a link related to the issue. The goal is to reproduce the problem and capture the output.
- While reproducing the issue, open the “Console” tab. Right-click on any log and select “Save as” to save the console logs.
Record the issue - Once you've reproduced the issue, click on the download arrow to export the recording as HAR. Then, save the file.
Export as HAR file - Now, you can upload this output files (HAR and Console logs) to your support ticket or attach them to an email response.
To generate a HAR file in Firefox
- Navigate to the URL where you're experiencing the issue.
- Go to “More tools > Web Developer Tools > Network”, or press Ctrl+Shift+I (for Windows/Linux) or Cmd+Option+I (for OS X).
Open the Network tab - Select the “Settings” icon and check “Persist logs”.
Check “Persist logs” - Refresh the page to begin capturing the traffic between the browser and the server. The goal is to reproduce the problem and capture the resulting output.
- While reproducing the issue, click “More” and select “Show split Console”.
Show split Console - In the Console, right-click on any log entry and select “Save all Messages to file” to save the console logs.
Save console logs - Once you've reproduced the issue, go back to the “Settings” dropdown and select “Save all as HAR” to save the HAR file.
- Now, you can upload this output files (HAR and Console logs) to your support ticket or attach them to an email response.
To generate a HAR file in Microsoft Edge
- Navigate to the URL where the issue is occurring.
- Select “Developer tools” from the menu or press F12. The developer tools will open either at the bottom or the right side of your browser.
Open the Developer Tools - Now, click on the “Network” tab and select the “Preserve log” checkbox.
- Click on the record button. Then, force a refresh of the page or click on a link related to the issue. The goal is to reproduce the problem and capture the output.
Select the “Network” tab and start recording - While reproducing the issue, open the “Console” tab. Right-click on any log entry and select “Save as” to save the console logs.
Save console logs - Once you've reproduced the issue, click on the download arrow to export the recording as HAR. Then, save the file.
Save as HAR file - Now, you can upload this output files (HAR and Console logs) to your support ticket or attach them to an email response.