Here is the list of those reports that we keep a history of and for how long.
Data retention and consultation
To facilitate the reading of the tables below, we've listed the header labels and their corresponding meanings:
Data retention
This refers to the total duration for which data is stored and remains accessible in our storage systems. Refer to the table below titled “Audit” for guidance on data retention periods.
Live search time frame
This refers to the period within which data can be accessed and consulted on-demand through the live search functionality in audits and reports on our portal. For example, in the Microsoft 365 audit report, data up to 9 months old is available on-demand via the search feature.
Support assistance time frame (available only for Audit)
This indicates the extended period during which data, even beyond the live search limit, can be accessed and consulted by requesting support from our team by opening a ticket.
For instance, in the CoreView audit report, data older than 9 months and up to 7 years can be accessed through this method.
The processing time for support tickets is a maximum of 5 business days. The availability of additional logs requested through tickets on the portal will be guaranteed for at least 30 days.
Reports
Many CoreView reports lack history. The following table provides data retention information for the reports that do have history:
| Category | Report | Data retention | Live search time-frame |
|---|---|---|---|
| Mail traffic | Mail traffic | 6 months | |
| Malware detail | 3 months | ||
| Teams | PSTNCalls | 6 months | |
| Executions | Workflow executions | 1 year | Up to 1 year |
Audit
| Category | Report | Data retention | Live search time-frame | Support assistance time-frame |
|---|---|---|---|---|
| CoreView audit | Operator activities Audit log |
7 years | Up to 1 year | Beyond 1 year |
| CoreView tasks | Task Progress | 1 year | Up to 3 months | Beyond 9 months |
| Microsoft 365 audit (*) | Microsoft 365 Exchange SharePoint OneDrive Threat intelligence Teams Power BI Security compliance center CRM Entra ID Power apps |
1 year | Up to 9 months | Beyond 9 months |
(*) Exceptions for Microsoft 365 audit
Attention: There are some exceptions to the previous table:
| Category | Report | Data retention | Live search time-frame | Support assistance time-frame |
|---|---|---|---|---|
| Entra ID audit | Sign-in events Sign-ins with admin roles Sign-ins external Sign-ins failed |
1 year | Up to 7 months | Beyond 7 months |
| Entra ID audit | Monthly sign-ins by user | 1 year | 1 year | – |
| Monthly sign-ins by app | 1 year | 1 year | – |