You can't create new user mailboxes using the new Exchange Admin Center (EAC). However, after Exchange Online mailboxes are created, you can manage them using the new EAC.
To create an Exchange Online user mailbox, you have three options: using the Microsoft 365 Admin Center, Exchange Online PowerShell, or CoreView. This article will explore these three different methods.
1. Creating a new user mailbox using the M365 Admin Center
You can use the Microsoft 365 Admin Center to create a new user account. When you assign the user account a license for Exchange Online, a mailbox is automatically created for the user. To create new user accounts in the Microsoft 365 admin center, please refer to the Add users and assign licenses at the same time article.
2. Creating a new user mailbox using PowerShell
For automation or bulk operations, PowerShell can be used to create users and assign licenses.
Direct mailbox creation with the New-Mailbox cmdlet is not supported in Exchange Online.
To create a new licensed user:
# Connect to Microsoft Graph PowerShell.
# Create a new user
New-MgUser -DisplayName "Holly Holt" -UserPrincipalName "hollyh@corp.contoso.com" -AccountEnabled $true -MailNickname "hollyh" -PasswordProfile @{ ForceChangePasswordNextSignIn = $true; Password = "P@ssw0rd" }
# Assign user an Exchange Online license (replace <objectId> and <licenseSkuId>)
Set-MgUserLicense -UserId <objectId> -AddLicenses @{SkuId = "<licenseSkuId>"} -RemoveLicenses @()
Refer to Microsoft documentation for details on finding your tenant’s license SkuId and required permissions.
For existing users:
Assign an Exchange Online license using the portal or script; the mailbox will be created automatically.
3. Creating the new user mailbox using CoreView
CoreView offers the easiest method for creating and managing mailboxes:
- Go to the CoreView app.
- Select ACTIONS > Management actions > Mailbox > Create mailbox.

- Fill all the required details as shown below and submit the form.

Operators will only be able to view and manage mailboxes that are part of their defined V-Tenant scope.