Sync status

The column “status” indicates the Sync status for the specific tenant. 

Here, every status is listed and described: 

Not run

This status shows up when the tenant has never been synced. This can happen if you install a tenant and do not perform an initial Sync. The status will be “Not run” until you perform a Sync, and then it will change to “Idle”.

Idle

This status indicates that Configuration Manager previously ran a Sync. The Sync was successful, and no Sync is running currently.

Starting

This status indicates that the Sync process has started. 

In progress

This status indicates that the Sync is in progress. 

New error

This status indicates that an error occurred during the Sync.

If you hover over the red button labeled “New Error” the error is described in a tooltip.

When you click the “New Error” status button, a pop-out modal appears displaying the error information, the Sync summary report, and additional details. Click on the “Copy error” option to copy the error.

• Logs: download logs.
• Artifacts: download artifacts.

Pending authentication

“Pending authentication” refers to the status indicating that the Configuration Manager environment is awaiting authentication to proceed with the Sync process. This status appears when Configuration Manager attempts to authenticate into a tenant but lacks the necessary refresh token for delegated authentication. Once the refresh token is created, Configuration Manager can authenticate into the tenant, allowing the sync to continue. 

To authenticate:

1. Select the “Pending Authentication” button.
2. In the modal that appears, copy and paste the provided code and sign in using the desired user account. For example, utilize the admin user account, as it corresponds to the user in the tenant with the necessary permissions.

Upon successful authentication, the status automatically updates to “In Progress.” This change indicates that the sync process has resumed and is now executing in the background.
 

Pending approval

After completing the backup, Configuration Manager proceeds to the second stage of the sync process. In this stage, it evaluates whether any changes need to be written or deployed to the tenant. 

If changes are required, the sync process pauses, and the status updates to “Pending Approval”. This status change is indicated by a button that prompts you to review the proposed modifications. At this point, you will have to examine and approve or reject the changes Configuration Manager has identified for implementation in the tenant.

By expanding the down arrow icon in the button, you will have the possibility to select:

• “Approve”: you will approve changes and deploy them to your tenant
• “Reject”: this preserves changes in the repository for future modification or sync.
• “Reject and Revert”: this option completely discards changes, resetting the repository to match the tenant's current state.

Why is “Pending Approval” important?

This state is important for several reasons:

• It provides a final checkpoint before changes are applied to the tenant.
• It allows users to review and control modifications to the tenant.
• It serves as a safeguard against unintended changes.

Partially successful 

The “partially successful status” can appear in two scenarios:

• This status indicates that a deployment successfully applied some configurations but failed for others.
• This status indicates that the Sync completes successfully using only a Service Principal, but the user authentication failed. Read more in our “Partially successful Sync: failed authentication” article.

Pending Admin Consent

“Pending admin consent” is a status that appears whenever a new required permission or an updated permission is detected within the Configuration management section in CoreView.