Delegate User Rewind actions

Administrators can assign support operators the permission to revert user changes.

Step 1: assign permissions

1. Navigate to “Settings” > “Permissions”.
2. Select an existing permission set or create a new permission set for support operators.

Step 2: enable access to the Changes tab

In the selected permission set, select the “Changes” tab located under the User Card section.

Step 3: Configure permissions

• Enable the “Read-only” checkbox to grant read-only visibility of user changes.
• Enable the “Revert” checkbox to allow operators to revert user configuration changes from the “Changes” dashboard.
• If only the “Read-only” box is checked, operators will have view-only access.

Configuring an Approval (optional)

Administrators can configure an approval workflow that requires specific review before user changes are reverted. To set up this workflow:

1. Go to “Organization Settings > Settings”.
2. Select “Management actions and workflows”
3. Under “User Rewind settings”, enable the “Approval required to revert user changes” option.
4. Assign who will review and approve the revert requests. This can be:
   • Tenant administrator
   • User’s direct manager
   • Specified approvers via email